FUNCTIONAL/TECHNICAL SUPPORT CONSULTANT

KEY RESPONSIBILITIES

• Defines application problem by conferring with clients; evaluating procedures and processes.

• Develops solution by preparing and evaluating alternative workflow solutions.

• Controls solution by establishing specifications; coordinating production with programmers.

• Validates results by testing programs.

• Ensures operation by training client personnel; providing support.

• Provides reference by writing documentation.

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Accomplishes information systems and organization mission by completing related results as needed.

• Evaluates system potential by testing compatibility of new programs with existing programs.

• Evaluates expansions or enhancements by studying work load and capacity of computer system.

• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.

• Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.

• Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.

• Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.

• Places software into production by loading software into computer; entering necessary commands.

• Places hardware into production by establishing connections; entering necessary commands.

• Maximizes use of hardware and software by training users; interpreting instructions; answering questions.

• Maintains system capability by testing computer components.

• Prepares reference for users by writing operating instructions.

• Maintains historical records by documenting hardware and software changes and revisions.

• Maintains client confidence and protects operations by keeping information confidential.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

• Contributes to team effort by accomplishing related results as needed.

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

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SKILLS

• Business Analysis

• Software Documentation

• Software Maintenance

• Software Development Process

• Software Requirements

• Teamwork

• General Consulting Skills

• Software Architecture

• Problem Solving

• Presenting Technical Information

• Process Improvement

• Software Testing

• Software Implementation

• Load Balancing and Scalability

• Vendor Relationships

• Software Performance Tuning

• Network Performance Tuning

• Database Performance Tuning.

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REQUIREMENTS/ QUALIFICATIONS

• 4 Years related Experience on ERP Applications, Report Designing Tools and Business Intelligence

• A degree in Computer Science or Engineering preferably. 

• Familiarity with Web-based business applications

Good to have, but not required:

• Familiarity with at least one DBMS such as: MS SQL, IBM DB2/UDB, MySQL or Oracle.

• Java

• Familiarity with at least one operating system: Microsoft, UNIX, or Linux